Handmade pieces are personal, so we keep the policy clear.
Ready-made rugs may be eligible for return within 7 days of delivery if unused and in original condition. Contact us before shipping anything back.
Custom and made-to-order rugs are final sale once production begins, because each piece is made for your design, colors, and size. If something is wrong, we will work with you to make it right.
Email photos within 48 hours of delivery if a rug arrives damaged or incorrect. We will review quickly and respond with next steps.